FAQ’s


Q. I dropped my watch and now it doesn't run.


A. When a watch is dropped, a sudden impact may cause an axle of one or more wheels to break. Most commonly the balance staff breaks, the axle of the wheel that makes the tick-tock noise. The balance staff will need to be replaced in conjunction with a complete maintenance.


Q. My watch was running fine for many years, now it is running slow and stopping.


A. A watch is a finely tuned mini-machine. Similar to an automobile's engine, lubricants must be replaced periodically, usually every three to five years, to maintain optimum performance. A complete maintenance should correct this.


Q. What is a gasket?


A. Every watch has more than one gasket. A back gasket, a crystal gasket, a bezel gasket, and a crown gasket are some of the few. These gaskets are treated with special quality rubber or neoprene, and sometimes from plastic for crystals. The gaskets of watches protect them from dust, water, perfume, oils, dirt and other remnants that the wristwatches are exposed to.


Q. The crystal on my watch fogs up and I can't see the dial


A. The internal gaskets, which render a watch water resistant, may require replacement or the watch may have been exposed to moisture while the crown was not properly closed. The crown, crystal and back gasket should be replaced in conjunction with a complete maintenance. The watch needs to be serviced as soon as possible, or other internal components can be damaged. It is important for wearers of water resistant timepieces to be aware that water resistance is not a permanent feature and requires regular periodic service to be maintained.


Q. How can I be sure about the authenticity of a watch purchased from The Prime Watches?


A. The Prime Watches originate its watches straight from the watchmakers with authentic packaging, manuals, warranty cards and serial number identification. The Prime Watches ensure 100% verified new, unworn and original watches.


Q. What is the difference between quartz and mechanical movements?


A. Quartz Movement: Quartz movements are very precise and needs minimum maintenance apart from battery changes. A watch with quartz movement uses a battery as its basic power source. The watch companies use this movement in order to make their watches affordable. But, they lack the technical and architectural finesse of a mechanical timepiece.


Mechanical Movement: A watch with mechanical movement is more complicated than quartz. They are crafted with skill. A mechanical movement uses a wound spring to get charged. This spring stores energy and spreads it to different parts of the watch. Within mechanical movement, there are two types: manual and automatic.


A watch with manual movement is the traditional and earliest form of watch movement. Watches with this movement need to be wounded manually or by hand. On the other hand, automatic movement watches collect energy from the natural motion of a wearer’s wrist. It has become very much popular among the watch users for its exclusion of battery.


Q. When I wind my watch, it never stops winding.


A. This happens in true manual-wind watches and indicates the mainspring has broken. Automatics have a clutch so you can 'feel' when the watch is fully wound. The mainspring must be replaced in conjunction with a complete maintenance.


Q. What is a chronograph? What is the difference between a chronograph and a chronometer?


A. A chronograph is a type of watch including a stopwatch function combined with a display watch.


A chronograph is a tool for recording time with high precision. On the other hand, a chronometer is a certification that is provided to a watch from the COSC, which is the official Swiss Chronometer Testing Institute. This certification is provided to the watches that have intense precision tests over a 15-day period.


Q. I put on my automatic watch and it is running slow.


A. Automatic watches must be wound to start the watch running, either by manually winding at the crown or by wearing the watch for a sufficient amount of time to wind the mainspring. When worn regularly, most automatic watches should function normally and continue to run for approximately 36 hours after being removed from the wrist. If the watch is fully wound and still runs slow, this is an indicator that it is due for maintenance. Most manufacturers of automatic watches recommend movement service are performed approximately every 4 to 5 years, depending on the degree of wear/usage.


Q. What is crystal in a watch?


A. A watch crystal is a glass that saves the watch dial. It is clear that shows the actual picture of the watch movements from the front. Most of the Swiss watchmakers use sapphire crystal in order to make their watches safe from scratches.


Q. What is meant by water resistant in a watch?


A. A watch tagged as water resistant with specific depth makes it safe from chances of getting damaged from water.


Q. How long will a battery last?


A. This depends on the age of the watch and the type/number of functions (e.g., stop watch chronograph applications, alarms, second hand, etc.). A battery should last at least one year in analog watches and digital styles.